CrewRoo

Terms of Service

Effective Date: April 7, 2026

Last Updated: April 7, 2026

These Terms of Service ("Terms") govern your access to and use of CrewRoo, a web and mobile application operated by Roxstar Labs, LLC ("Roxstar Labs," "we," "us," or "our"). By creating an account, starting a trial, purchasing a subscription, or otherwise using CrewRoo (the "Service"), you agree to these Terms.

1. Service Description

CrewRoo is an invoicing, receipt capture, and expense-tracking tool designed for contract pilots and aviation crew. The Service may allow you to upload receipts and documents, extract data from images, manage trips and clients, generate invoices or payment instructions, and send documents by email.

CrewRoo is an administrative tool only. It is not a bank, payment processor, bookkeeping firm, accounting service, tax advisor, law firm, or regulated financial institution.

2. Eligibility and Accounts

  • You must be at least 18 years old and able to form a binding contract to use the Service.
  • You must provide accurate, current, and complete account information and keep it updated.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • You may not share your account in a way that bypasses your permitted subscription tier or intended use of the Service.

3. Subscription, Trial, and Billing

  • CrewRoo may offer a free trial period for new users. Trial length, included features, and trial availability may change from time to time.
  • After any trial ends, continued access to paid features requires an active paid subscription.
  • Pricing, plan features, billing intervals, and renewal terms are presented in the app, on the website, or through the applicable purchase flow at the time of purchase.
  • Depending on how you subscribe, billing may be handled by Apple App Store, Stripe, or another authorized payment provider. Your purchase may also be subject to that provider's separate terms and policies.
  • Subscriptions automatically renew unless canceled before the applicable renewal date.
  • If you cancel, you will generally retain access through the end of the current paid billing period unless otherwise required by the applicable billing platform.
  • We may change pricing, packaging, or feature availability prospectively. Material pricing changes for existing subscribers will be communicated in advance where required.

4. Your Content and Responsibilities

  • You retain ownership of the information, files, receipts, invoices, client details, trip details, and other content you upload or create in CrewRoo ("User Content").
  • You grant us a limited license to host, store, process, reproduce, and transmit User Content solely as needed to operate, secure, improve, and support the Service.
  • You are solely responsible for the accuracy, completeness, legality, and appropriateness of your User Content and of any invoice, payment instruction, expense record, tax record, or communication generated from it.
  • You are responsible for keeping your own records and backups to the extent required for your accounting, tax, reimbursement, employment, contractor, or regulatory obligations.
  • You are responsible for confirming that any payment details, client contact information, invoice amounts, and document contents are correct before sending them to anyone.

5. No Accounting, Tax, Legal, or Financial Advice

CrewRoo provides workflow and document-generation tools only. The Service and any outputs it generates do not constitute accounting advice, tax advice, legal advice, financial advice, payroll advice, or regulatory compliance advice. You are responsible for obtaining professional advice where needed and for determining the correct tax treatment, recordkeeping treatment, reimbursement treatment, and legal/compliance treatment of your activities and documents.

6. AI-Powered Features

CrewRoo may use artificial intelligence or machine-learning features to extract or suggest information from receipts, documents, or other inputs. Those outputs may be incomplete, inaccurate, or wrong. You are responsible for reviewing, correcting, and approving all extracted or generated information before relying on it, saving it, sending it, or using it in an invoice, report, or payment document.

7. Email and Communications Sent Through the Service

If you use CrewRoo to send invoices, payment instructions, or other communications, you represent that you have the right to contact the recipients and send that content. You are responsible for recipient information, message content, attachments, and compliance with any applicable law or policy governing your communications. We are not responsible for delivery failures, spam filtering, recipient-side blocking, or errors caused by inaccurate recipient data you provide.

8. Banking and Payment Instruction Information

CrewRoo may let you store or include banking or payment instruction details in documents you generate. You are solely responsible for the accuracy, security, and appropriateness of those details before sharing them. CrewRoo does not verify account ownership, process payments on your behalf, or guarantee that any payment instruction is correct, complete, or secure once transmitted.

9. Acceptable Use

You agree not to:

  • Use the Service for unlawful, fraudulent, deceptive, or unauthorized purposes
  • Upload malware or malicious code, interfere with the Service, or attempt unauthorized access to systems or data
  • Use the Service to impersonate others, send spam, or violate third-party rights
  • Copy, reverse engineer, decompile, scrape, or exploit the Service except as allowed by applicable law
  • Use the Service in a way that circumvents technical limits, billing rules, or intended product restrictions

10. Availability and Changes to the Service

We may update, improve, modify, suspend, or discontinue all or part of the Service at any time. We do not guarantee uninterrupted or error-free operation. From time to time, the Service may be unavailable due to maintenance, third-party outages, or technical issues.

11. Suspension and Termination

  • You may stop using the Service at any time and may cancel your subscription through the applicable billing channel.
  • We may suspend or terminate access to the Service if we reasonably believe you violated these Terms, created risk for us or others, or used the Service in a fraudulent, abusive, or unlawful manner.
  • We may also suspend or limit access if necessary to protect the Service, other users, or third parties.
  • After termination, some provisions of these Terms will continue to apply by their nature, including provisions relating to ownership, disclaimers, limitations of liability, disputes, and indemnity.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROXSTAR LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROXSTAR LABS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ROXSTAR LABS FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

14. Indemnity

You agree to defend, indemnify, and hold harmless Roxstar Labs and its affiliates, officers, employees, contractors, and licensors from and against claims, liabilities, damages, judgments, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your User Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Except to the extent applicable law requires otherwise, any dispute arising out of or relating to these Terms or the Service must be brought exclusively in the state or federal courts located in Ohio, and you consent to those courts' personal jurisdiction and venue.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service, by email, or by other reasonable means. Your continued use of the Service after the updated Terms become effective means you accept them.

17. Contact Us

If you have questions about these Terms, contact us at:

Roxstar Labs, LLC
Email: support@roxstarlab.com
Website: roxstarlab.com

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