Help Center · Profile & documents
Both are in the Account Security card on Profile → Personal Information.
Change your email
- Tap Change Email.
- Enter your New Email Address and tap Send Code.
- We email an 8-digit code to the new address (subject: "Your CrewRoo email change code"). The email also has a button to confirm in your browser instead.
- Enter the code in the Enter verification code window. It checks itself once all 8 digits are in.
You'll see "Email updated successfully." From then on, sign in with the new address. Invoice replies from clients also go to it.
The code expires after 1 hour — check your spam folder if it doesn't arrive. You can request an email change up to 3 times an hour.
Change your password
- Tap Change Password.
- Enter a New Password (at least 8 characters) and type it again in Confirm New Password.
- Tap Update Password.
Forgot your password and can't sign in? See Sign in and reset your password.
Still need help?
Signed in? Open Support from the menu to submit a ticket, or sign in to ask the help assistant. You can also email support@roxstarlab.com.