When your trial ends or a payment fails

What you'll see

When your trial ends, your subscription runs out, or a payment fails with no paid time left, most screens are replaced by one of these:

• Your Free Trial Has Ended
• Subscription Canceled
• Payment Past Due
• No Active Subscription

Your data is safe

Nothing is deleted. Your trips, receipts, invoices, and clients are all there when you subscribe. Profile, Support, and this Help Center stay open while the app is locked.

Get back in

• Tap Subscribe Now. See Subscribe to CrewRoo Pro.
• Payment failed? Tap Update Payment Method (web) or Update Payment in App Store (iPhone subscription) and fix the card.
• Subscribed on iPhone and still locked? Tap Restore Purchases on the Subscription card in Profile. See Restore an Apple purchase.

Payment failed but still have time left

You'll see a banner: "Your last payment failed. Please update your payment method to avoid losing access." Tap Fix Payment to update it before your paid time runs out.

Sending invoices

Sending an invoice needs an active trial or subscription. While locked you'll see "Your subscription is not active. Subscribe to keep sending invoices."

Still locked after subscribing? Contact Support from Support in the menu. See Contact support.