Open a ticket
- Open Support (account menu on phones, sidebar on a computer).
- On the Submit tab, pick a Category: Bug, Feature request, Question, or Other.
- Pick a Priority: Low, Normal, High, or Critical.
- Write a Subject and a Description. For a bug, say what you were doing, what happened, and which device you were on.
- Tap Submit ticket.
You'll get a ticket number (like TKT-260928-0001) and a confirmation email. For Normal priority we aim to reply within one business day.
Tickets can't carry attachments yet — describe the problem in words.
Follow up
The My Tickets tab lists your tickets with their status. Tap one to see the conversation and add a message with Send reply. We email you when we reply and when the status changes — please reply in the ticket rather than by email so everything stays in one thread.
Released and Declined tickets are closed. To follow up on one, submit a new ticket.
Roadmap
The Roadmap tab shows what's planned, in progress, and recently released, plus known issues.
Can't sign in? Email support@roxstarlab.com with your account email and a short description. Email support.
You can open up to 5 tickets and send up to 10 replies an hour.
Still need help?
Signed in? Open Support from the menu to submit a ticket, or sign in to ask the help assistant. You can also email support@roxstarlab.com.